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Information Collection
Cass Laboratories, LLC
is the sole owner of the information collected on www.betterliver.com. Cass
Laboratories, LLC collects information from our users at several different
points on our Web site.
Order
We request information from the user on
our order form. A user must provide contact information (such as name, email,
and shipping address) and financial information (such as credit card number,
expiration date). This information is used for billing purposes and to fill
customer’s orders. If we have trouble processing an order, the information is
used to contact the user. Customer lists are not sold to third parties. To
ensure validity of the order and reduce fraud the users IP address is also
captured at time of checkout, it is strictly used for order verification
purposes.
Information Use
Cass Laboratories, LLC maintains
subscription mailing lists. Customer lists are not not
sold or distributed to third parties.
Cookies
A cookie is a piece of data stored on
the user's computer tied to information about the user. We use session ID
cookies and persistent cookies. We use session ID cookies so the site can
distinguish between multiple, simultaneous logged in users. For the session ID
cookie, once users close the browser, the cookie simply terminates. A persistent
cookie is a small text file stored on the user’s hard drive for an extended
period of time. Persistent cookies enable us to track and target the interests
of our users to enhance the experience on our site.
Log Files
Like most standard Web site servers
we use log files. This includes internet protocol (IP) addresses, browser type,
internet service provider (ISP), referring/exit pages, platform type, date/time
stamp, and number of clicks to analyze trends, administer the site, track user’s
movement in the aggregate, and gather broad demographic information for
aggregate use.
Special Offers and Updates
Established
customers members will occasionally receive information on products, services,
special deals, and a newsletter.
E-mail List
All users are wishes to subscribe
to our e-mail list, simply submit the request via betterliver.com. Out of espect for
our users privacy we provide a way to opt-out of these communications. Please
see the Choice and Opt-out sections.
Customer Service
We communicate with users on
a regular basis to provide requested services and in regards to issues relating
to their account we reply via email or phone, in accordance with the users
wishes.
Legal Disclaimer
Though we make every effort
to preserve user privacy, we may need to disclose personal information when
required by law wherein we have a good-faith belief that such action is
necessary to comply with a current judicial proceeding, a court order or legal
process served on our Web site.
Third Parties
We DO NOT Share Personal
Information with Third Parties
Choice/Opt-out
Our users are given the
opportunity to ‘opt-out’ of our e-mail list. Each email sent to the contains a
link which allows the user to remove themselves from the e-mail list.
Links
This Web site contains links to other
sites. Please be aware that we, Cass Laboratories, LLC, are not responsible for
the privacy practices of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of each and every
Web site that collects personally identifiable information. This privacy
statement applies solely to information collected by this Web site.
Email this Item to a Friend
If a user elects
to use our referral service for informing a friend about our site, we ask them
for the email address. Cass Laboratories, LLC will automatically send the friend
a one-time email inviting them to visit the site. Cass Laboratories, LLC does
not store this information for the sole purpose of sending this one-time
email.
Security
Betterliver.com Web site takes every
precaution to protect our users’ information. When users submit sensitive
information via the Web site, their information is protected both online and
off-line.
When our registration/order form asks users to enter sensitive
information (such as credit card number and/or social security number), that
information is encrypted and is protected with the best encryption software in
the industry - SSL. While on a secure page, such as our order form, the lock
icon on the bottom of Web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to un-locked, or open, when users
are just ‘surfing’
While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect user-information off-line.
All of our users’ information, not just the sensitive information mentioned
above, is restricted in our offices. Only employees who need the information to
perform a specific job (for example, our billing clerk or a customer service
representative) are granted access to personally identifiable information.
Furthermore, ALL employees are kept up-to-date on our security and privacy
practices. Finally, the servers that store personally identifiable information
are in a secure environment, behind a locked cage and in a locked facility.
If users have any questions about the security at our Web site,
users can send an email to info@casslabs.com.
Correcting/Updating/Deleting/Deactivating Personal
Information
If a user’s personally identifiable information changes
(such as zip code, phone, email or postal address), or if a user no longer
desires our service, we provide a way to correct, update or delete/deactivate
users’ personally identifiable information. This can be done by emailing our
Customer Support at support@casslabs.com.
Notification of Changes
If we decide to change
our privacy policy, we will post those changes to this privacy statement, the
homepage, and other places we deem appropriate so our users are always aware of
what information we collect, how we use it, and under what circumstances, if
any, we disclose it.
If, however, we are going to use users’ personally identifiable
information in a manner different from that stated at the time of collection we
will notify users via email.
Contact Information
If users have any
questions or suggestions regarding our privacy policy, please contact us at:
info@casslabs.com.
Cass Laboratories, LLC
PO Box 36
Mobridge, SD 57601
www.casslabs.com
This privacy statement covers the site www.betterliver.com
operated by Cass Laboratories, LLC. If users have questions or concerns
regarding this statement, they should first contact Cass Laboratories, LLC by
1-888-548-3701.
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